“At Dog From The Moon, customer satisfaction is our top priority. We work hard to provide high-quality products and excellent customer service, and we hope that you are happy with your purchase. However, we understand that there may be instances where you need to request a return or refund.
Unfortunately, we do not accept returns or provide refunds except in the case of defective products. If you receive a defective product, please contact us within 7 days of receipt to request a replacement. We will assess the issue and, if the product is deemed defective, we will provide a replacement at no additional cost to you.
We cannot accept returns for any other reason. Please carefully review your order and ensure that you are purchasing the correct product before completing your purchase. If you have any questions or concerns about a product before placing your order, please do not hesitate to contact us.
We reserve the right to make changes to this Refund and Returns Policy at any time. If you have any questions or concerns about our policy, please do not hesitate to contact us. We value your feedback and will do our best to address any issues you may have.”
Contact us for questions related to refunds and returns.