1. Eligibility and Accounts

You must be at least 18 years old and legally able to enter into a contract to use the Services. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must promptly notify us of any unauthorized access.

2. Services and Order Terms

We provide both project-based event services and software products. Specific deliverables, timelines, fees, and scope may be defined in proposals, statements of work, order forms, or service agreements. If there is a conflict, the signed service-specific agreement controls.

We may update, improve, or discontinue features where reasonably necessary for security, compliance, operational integrity, or product improvements.

3. Software License

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our software and applications for your internal business or personal use.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, or attempt to derive source code from the software, except where prohibited by law.

Except as expressly stated in a written agreement, no ownership rights in our software or intellectual property are transferred to you.

4. Acceptable Use

You agree not to use the Services in a way that is unlawful, fraudulent, abusive, or that interferes with the operation or security of the Services.

Prohibited conduct includes attempting unauthorized access, introducing malicious code, scraping or automated extraction beyond allowed APIs, infringing intellectual property rights, or using the Services to harm others.

We may investigate misuse and suspend or terminate access for violations.

5. Customer Data and Content

You retain ownership of content and data you submit to the Services ("Customer Data"). You grant us the rights necessary to host, process, transmit, and display Customer Data to provide, maintain, and improve the Services.

You represent that you have all rights necessary to submit Customer Data and that it does not violate applicable law or third-party rights.

Data handling practices are described in our Privacy Policy.

6. Fees, Billing, and Taxes

You agree to pay all fees specified for the Services you purchase. Unless otherwise stated, fees are in US Dollars and are non-refundable except where required by law or expressly provided in a written agreement.

If you purchase subscription services, subscriptions may renew automatically for successive terms unless canceled before the renewal date according to the applicable plan terms.

You are responsible for applicable taxes, duties, and similar charges, excluding taxes based on our net income.

7. Event Services and Equipment Terms

Event production, rentals, and on-site services are subject to separate proposals, technical requirements, safety constraints, and venue conditions. You are responsible for providing accurate event information and required access, utilities, and approvals.

For rentals, you are responsible for proper equipment use, return conditions, and loss or damage outside normal wear and tear, as defined in your rental agreement.

8. Service Availability and Support

We strive to keep Services available and reliable but do not guarantee uninterrupted or error-free operation. Planned or emergency downtime may occur.

Support levels, response times, and remediation commitments apply only if expressly stated in a written support agreement.

We may make changes to features, integrations, or technical requirements when reasonably necessary.

9. Third-Party Services

The Services may interoperate with third-party tools, platforms, or links. We do not control third-party services and are not responsible for their availability, security, functionality, or terms.

Your use of third-party services is governed by your agreements with those providers.

10. Intellectual Property Rights

We and our licensors retain all rights, title, and interest in and to the Services, software, documentation, trademarks, and related intellectual property.

Except for rights expressly granted in these Terms, no rights are granted by implication, estoppel, or otherwise.

11. Confidentiality

Each party may receive non-public information from the other in connection with the Services. The receiving party will use reasonable care to protect confidential information and only use it as needed to perform obligations or exercise rights under these Terms.

Confidentiality obligations do not apply to information that is public through no fault of the receiving party, already known, independently developed, or rightfully obtained from a third party.

12. Warranties Disclaimer

Except as expressly provided in a signed agreement, the Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, secure, error-free, or compatible with all third-party systems.

13. Limitation of Liability

To the maximum extent permitted by law, Dog From The Moon will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data, arising out of or related to the Services.

Our aggregate liability for claims arising out of or related to the Services will not exceed the total amount paid by you to us for the specific Service giving rise to the claim during the 12 months before the event giving rise to liability.

14. Indemnification

You agree to defend, indemnify, and hold harmless Dog From The Moon and its officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, Customer Data, or violation of these Terms or applicable law.

15. Suspension and Termination

We may suspend or terminate access to the Services if you violate these Terms, fail to pay fees when due, create security or legal risk, or as required by law.

Upon termination, your right to use the Services ceases. Sections that by nature should survive termination will remain in effect, including payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, and dispute terms.

16. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, labor disputes, acts of government, internet or utility failures, or similar events.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute that cannot be resolved informally will be resolved by binding arbitration in Delaware under the rules of the American Arbitration Association, except where prohibited by law.

Either party may seek injunctive or equitable relief in a court of competent jurisdiction for intellectual property misuse or breach of confidentiality.

18. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will post an updated version with a revised "Last Updated" date. Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms.

19. Contact Information

For questions about these Terms or our services, please contact us:

• Email: hello@dogfromthemoon.com
• Website: www.dogfromthemoon.com
• Address: Dog From The Moon LLC, Delaware, United States

20. Entire Agreement

These Terms, together with our Privacy Policy and any signed service-specific agreement, constitute the entire agreement between the parties regarding the Services and supersede prior or contemporaneous agreements on the same subject.