Dog From The Moon LLC ("Dog From The Moon," "we," "us," or "our") provides event production services and software products, including web applications and related support services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites, apps, and Services.

1. Information We Collect

We collect information you provide directly to us, such as your name, email address, phone number, company name, billing details, project requirements, support requests, and any content you submit through forms, apps, or communications.

We also collect information automatically when you use our websites and apps, including IP address, browser and device details, operating system, referring pages, usage events, feature interaction, approximate location, and diagnostic or error logs.

If you use account-based app features, we may collect account profile data, authentication metadata, and records needed to operate and secure your account. If payments are processed online, payment processing is handled by third-party processors and we do not store full payment card numbers.

We may use cookies and similar technologies to keep you signed in, remember preferences, analyze usage, and improve performance. You can control cookies through your browser settings, but some features may not function properly if disabled.

2. How We Use Information

We use personal information to provide and operate our Services, process transactions, deliver projects, provide customer support, maintain account security, detect abuse and fraud, analyze and improve product performance, send service-related communications, and comply with legal obligations.

Where permitted by law, we may also send marketing communications about new services, updates, or offers. You can opt out of marketing emails at any time using the unsubscribe instructions.

3. Legal Basis for Processing (Where Applicable)

Depending on your location, we process personal information based on one or more legal grounds, including performance of a contract, legitimate interests, legal compliance, and consent when required.

4. How We Share Information

We may share personal information with service providers that help us operate the Services, such as hosting providers, analytics vendors, payment processors, communication tools, customer support systems, and security providers. These providers may only use information as needed to perform services on our behalf.

We may also disclose information if required by law, legal process, or governmental request; to enforce our terms and protect our rights, property, and safety; or in connection with a merger, acquisition, financing, or sale of assets.

5. Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this Policy, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary by data type and legal requirements.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, and alteration. No system is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Our Services are operated from the United States. If you access the Services from another region, your information may be transferred to and processed in the United States and other countries where our providers operate, subject to applicable safeguards where required by law.

8. Your Privacy Rights and Choices

Subject to applicable law, you may have rights to access, correct, delete, or export personal information, and to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. To submit a request, contact us using the details below.

9. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

10. Third-Party Services

Our websites and apps may link to third-party websites or services that we do not control. This Privacy Policy does not apply to third-party services, and we encourage you to review their policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version and revise the effective date. Your continued use of the Services after updates become effective means you accept the revised Policy.

12. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at privacy@dogfromthemoon.com.

Effective Date: June 22, 2026